Overview

This Privacy Policy explains how Doctor Hearing (“Doctor Hearing,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website (the “Site”), contact us, request an appointment, or purchase products/services.

This Policy is intended for visitors and customers in the United States, including Springfield, Virginia.

Information We Collect

2.1 Information You Provide

We may collect information you submit through the Site or to our team, such as:

• Contact details (name, email address, phone number, mailing address)
• Appointment requests and scheduling details
• Purchase and payment-related information (billing address and transaction details; payment card data is typically processed by our payment processor)
• Communications (messages, emails, chat submissions, reviews, and customer support requests)
• Any information you choose to provide about hearing needs or device preferences
  
  

2.2 Information Collected Automatically

When you use the Site, we may automatically collect:

• Device and browser information
• IP address and general location (e.g., city/state)
• Pages viewed, links clicked, and time spent on the Site
• Referring/exit pages and approximate traffic source
  
  

2.3 Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

• Keep the Site working properly
• Remember preferences
• Understand Site performance and improve content
• Measure marketing effectiveness

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.

How We Use Information

We may use information to:

• Provide and manage appointments and in-clinic Services
• Process purchases, payments, and order-related communications
• Respond to questions and provide customer support
• Send administrative messages (appointment reminders, service updates, policy changes)
• Improve the Site, our offerings, and user experience
• Detect, prevent, and investigate security incidents, fraud, and misuse
• Comply with legal obligations and enforce our terms
  
  

How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Service providers: Vendors that help us operate the Site and business (e.g., website hosting, analytics, scheduling tools, payment processors, email/SMS providers). They are permitted to use information only to provide services to us.

Legal and safety: If required by law, court order, subpoena, or to protect rights, safety, and security.

Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

Healthcare Privacy (HIPAA Notice)

Doctor Hearing may provide in-clinic hearing healthcare services. When we collect or maintain health information as part of providing clinical services, that information may be protected by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

This Site Privacy Policy does not replace our HIPAA Notice of Privacy Practices (if applicable). If you are a patient, you may receive a separate Notice describing how protected health information (PHI) is used and disclosed.

Marketing Communications

If you opt in to marketing communications, we may send promotional emails or texts. You can opt out at any time by:

• Using the unsubscribe link in an email
• Replying STOP to a marketing text (where available)
• Contacting us using the information in the Contact section

Even if you opt out of marketing, we may still send non-promotional messages (e.g., appointment confirmations, receipts, service notices).

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

To make a request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

Please contact us using the information below:

Doctor Hearing Services
5504 Blacklick Road
Springfield, Virginia 22151
Phone: (703) 941-9552
Fax: (703) 642-1422

For privacy questions or requests, contact us at info@drhearingservices.com.